FAQ · Trust and evidence
Reamer Labs is one person. What happens if it stops?
Your installed copy keeps running until its licence term ends, because the licence is checked on your machine, not against a server. What stops is updates, support, renewals and moving the licence to a new machine. If you need protection beyond that, you can set up a source escrow at your own cost, which releases the source to you only if Reamer Labs becomes insolvent or ends the product.
Your installed copy keeps running until its licence term ends, because the licence is checked on your machine, not against a server. What stops is updates, support, renewals and moving the licence to a new machine. If you need protection beyond that, you can set up a source escrow at your own cost, which releases the source to you only if Reamer Labs becomes insolvent or ends the product.
The risk, said plainly
Reamer Labs is one person, Chaitanya Palghadmal. There is no team to take over if he stops, and no escrow is in place by default. If that alone rules it out for your firm, it is better to know now. See Who makes Reamer Research and Reamer Server?
What keeps working, and what does not
- Keeps working: every activated machine, until the end of the term you paid for. The licence is signed when you activate and checked locally after that, so the licence server going away does not stop it. A running process is never stopped by the licence, even at expiry.
- Stops: bug fixes and new releases, support, renewing when the term ends, and activating on a new machine. Licences are for 30 days or one year, so the longest you are covered without Reamer Labs is the rest of your current term.
The source escrow
- You set it up. You choose and pay the escrow agent, and also pay Reamer Labs an annual participation fee for the source deposits and build checks. It is negotiated per customer, not a standard add-on.
- No access while Reamer Labs runs. The source stays with the agent. You cannot read it or ask for it.
- Release only on two events: Reamer Labs entering insolvency or being dissolved, or ending the product, either by written notice or by stopping updates and support for an agreed period. A sale of the business is not a trigger if the buyer keeps supporting the product, and neither is slow support.
- Release is checked. The agent needs documentary proof, Reamer Labs can object, and disputes go to arbitration, with the source staying locked meanwhile.
- What you get: the right to maintain your own deployment for internal use. No resale, redistribution or ownership.
The full terms are in LICENSING.md in each kit and summarised on the About page. To discuss an escrow, write to [email protected].
Next questions
Is it secure? Can it pass my firm's vendor review?Each kit ships the documents a vendor review usually asks for, including a filled-in security questionnaire, a software bill of materials and signed release files. The security testing behind them was done by Reamer Labs itself; no outside firm has audited either product. Whether that is enough depends on your firm's policy, and you can test the binaries yourself.Are there customer reviews?Not yet. Reamer Research and Reamer Server are newly launched, and there are no published customer reviews or testimonials. Reviews will appear on the public software listings as customers post them. Until then, the evidence you can check is the uncut integration recordings, the published benchmark method and raw data, and the trial.Who makes Reamer Research and Reamer Server? Is Reamer Labs legitimate?Reamer Labs is Chaitanya Palghadmal, a sole proprietor in Pune, India, who writes both products, publishes their benchmarks and answers the support email. It is a real business but a small, new one, so check it rather than trust it: the legal terms name him, payment runs through Paddle as merchant of record, and the method and raw data behind the figures are published with DOIs.Does my strategy code or data ever leave my machine?No. Reamer Research and Reamer Server run entirely on your own machine, and neither sends strategy code, data, results or orders to Reamer Labs. Their only contact with Reamer Labs is activating or deactivating a licence, which sends the licence key and a one-way hash of the machine's identity. There is no telemetry, no usage analytics and no crash reporting.
Every answer here restates the documents that ship in the kit,
which are authoritative. All questions.
Buy a licence30-day trial or annual licence. Key and kit by email on payment.