Overview
Reamer Labs is the trade name of Chaitanya Anil Palghadmal, a sole proprietor ("we", "us", "our"). We operate the website reamerlabs.com and two software products: Reamer Research and Reamer Server. This Privacy Policy explains what personal information we collect, why we collect it, who we share it with, and what choices you have.
We collect the minimum information necessary to issue and validate software licenses. We do not sell your data, run advertising, or track your usage of the software beyond what is required for license enforcement.
Information we collect
Information you provide
- Email address: taken from your purchase order, or provided when your Paddle invoice is settled. Used to deliver your license key.
- License key: generated by our license server upon successful purchase and stored in our key–value store linked to your email.
Information collected automatically
- License activation requests: when you activate the Software, it contacts
licenses.reamerlabs.comwith your license key and a machine fingerprint (a one-way SHA-256 hash of your machine's hostname and network hardware address, stored only as that hash) to verify validity and enforce the one-machine-at-a-time seat limit described in our Terms of Service. We store this fingerprint, a server-generated machine ID, your license key, and the activation timestamp against your license record. The license our server issues is cryptographically signed and then verified entirely on your own machine from then on. Subsequent launches are validated locally, and the Software sends no other data at any point, licensed or not. We do not separately log your IP address beyond what Cloudflare records at the infrastructure level (see Third-party services).
Information we do NOT collect
- Strategy code, backtest configurations, or trading data: backtest results are held in-process and never written to disk or transmitted to us
- Usage telemetry, feature analytics, or crash reports
- Payment card numbers, bank details, or billing addresses (handled entirely by Paddle)
- Names, physical addresses, or phone numbers
How we use your information
| Purpose | Data used | Legal basis |
|---|---|---|
| Deliver your license key after purchase | Email address | Performance of contract |
| Validate that your license is active when the software runs | License key | Performance of contract |
| Enforce the one-machine-at-a-time seat limit | Machine fingerprint, machine ID | Performance of contract |
| Revoke a license on request or on breach of Terms | License key | Performance of contract |
| Respond to support requests | Email address, license key | Legitimate interest |
We do not use your information for marketing to third parties, profiling, or any automated decision-making that produces legal or similarly significant effects.
Third-party services
We use a small set of infrastructure providers. Each receives only the data necessary for their function.
| Provider | Role | Data shared | Privacy policy |
|---|---|---|---|
| Paddle | Invoicing, payment processing, and merchant of record | Email address, billing and payment details (card and bank data handled entirely by Paddle, and never reaching our servers) | paddle.com/legal/privacy |
| Cloudflare | License server hosting (licenses.reamerlabs.com) and key–value storage |
License keys, machine fingerprints, and activation timestamps, stored in Cloudflare KV. Cloudflare processes request metadata (IP, timestamps) per their standard infrastructure practices. | cloudflare.com/privacypolicy |
| Resend | Transactional email delivery | Email address and license key, sent once at purchase to deliver your key | resend.com/legal/privacy-policy |
We do not share your information with any other third parties. We do not use advertising networks, social media pixels, or analytics platforms on reamerlabs.com or in the software.
Storage and security
Your email address and license key are stored in Cloudflare Workers KV, a globally distributed key–value store operated by Cloudflare. Data is encrypted at rest and in transit. All communication between the Software and the license server uses HTTPS.
Your license key is also stored locally on your machine at ~/.config/reamer/activation.json so the application can function without a network call on every launch. This file is readable only by your user account.
No payment card data or billing information is stored by Reamer Labs at any point. All payment data is held by Paddle under their PCI DSS compliance.
Data retention
We retain your email address and license key for the duration of your license term, and after it ends for as long as needed to support renewals, to meet our accounting and tax obligations, and for anti-abuse purposes. We do not run a time-based automatic purge of that record. Evaluation licenses expire on the date set when issued (see Terms of Service) but the underlying key and activation record are retained on the same basis as a purchased license. You may request deletion of your record at any time; see Your rights.
You may request deletion of your data at any time by contacting us at [email protected]. Deletion will deactivate any associated license keys immediately.
Your rights
Depending on your jurisdiction you may have some or all of the following rights regarding the personal data we hold about you:
- Access: request a copy of the personal data we hold about you.
- Correction: request correction of inaccurate data (e.g. a misspelled email address).
- Deletion: request that we delete your email address and license key. Deletion deactivates your license.
- Restriction: request that we stop processing your data while a dispute is resolved.
- Portability: request your data in a structured, machine-readable format.
- Objection: object to processing based on legitimate interests.
To exercise any of these rights, email [email protected]. We will respond within 30 days. We may ask you to verify your identity before acting on a request.
Children
Reamer Research and Reamer Server are professional software intended for adults. We do not knowingly collect personal information from anyone under the age of 16. If you believe a minor has submitted personal information to us, please contact [email protected] and we will delete it promptly.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page and, where the changes are material, notify active license holders by email. Continued use of our software after the updated policy takes effect constitutes acceptance of the revised terms.
Previous versions of this policy are available on request.
Contact
Chaitanya Anil Palghadmal, doing business as Reamer Labs, is the data controller for the personal information described in this policy.
For privacy-related enquiries, data subject requests, or concerns:
- Email: [email protected]
- Website: reamerlabs.com
For general support and licensing questions: [email protected]