FAQ · Buying and running a licence

Can my firm pay by invoice or sign an order form?

Yes. An annual licence can be paid by invoice, issued by Paddle and payable within 14 days by bank transfer, and a signed order form is available on request. Both are at the same prices as the card checkout. The 30-day trial is card only.

Yes. An annual licence can be paid by invoice, issued by Paddle and payable within 14 days by bank transfer, and a signed order form is available on request. Both are at the same prices as the card checkout. The 30-day trial is card only.

Paying by invoice

  • Request it on the pricing page. Choose the product and number of seats, and give a billing contact, the email for the invoice and keys, and a billing address. Company name, tax or VAT ID and purchase order number are optional, and appear on the invoice if you give them.
  • Name each Reamer Research user. A Reamer Research seat is licensed to one named person, so the form asks for one name per seat. Reamer Server seats need no names.
  • Paddle emails the invoice within minutes. It is payable within 14 days by bank transfer, or by card or another method through the invoice's payment link.
  • Keys arrive when payment clears. The licence keys and the kit link are emailed to the address on the invoice.

Any number of seats can go on one invoice. Paddle is the merchant of record, so the invoice comes from Paddle, not from Reamer Labs. The term of each seat starts when it is first activated, not when the invoice is paid, so seats bought ahead of a rollout do not lose time.

A signed order form

If your procurement process needs a signed document, write to [email protected] with the legal entity that will hold the licence and the number of seats. The order form is at the same list prices.

What is not available

  • Trials by invoice. The 30-day trial is bought by card only.
  • Monthly or multi-year billing. Licences are for 30 days or one year, each paid once.

For the security questionnaire, support tiers and data-handling statement your review may also need, see Is it secure? Can it pass my firm's vendor review? and For firms.

Next questions

How much do Reamer Research and Reamer Server cost?Reamer Research is USD 1,800 per seat per year, and Reamer Server is USD 7,200 per seat per year. Each is paid once for the year and nothing renews automatically. A 30-day trial costs USD 225 for Reamer Research and USD 900 for Reamer Server. A seat is one product on one machine.What counts as a seat? Can I move it to another machine?A seat is one product on one machine at a time, with unlimited runs and processes on that machine. To move it, deactivate on the old machine and activate on the new one. If the old machine is lost, support releases the seat by hand. A Reamer Research seat is also personal to one named person.What exactly do I receive after buying?An email with your licence key and a link to download the kit. The kit is the product itself, compiled libraries and command-line tools with the full documentation and reference code, and it holds no key. You activate the key once per machine with the reamer-license tool, and the term starts then. Nothing is shipped physically and nothing is hosted for you.What support is included?Email support from the person who builds the product, included with every active licence and not sold separately. Hours are 09:00 to 18:00 India time on weekdays, and requests are triaged into three severity tiers with best-effort acknowledgment targets of one, two and five business days. There is no 24/7 desk, no phone line and no contractual SLA unless a signed order form commits one.Can I get a refund?No. All sales are final, including the 30-day trial. Once a licence key has been issued against a completed payment, it is not refunded, and there is no partial refund or cancellation partway through a term. The paid trial is where you decide whether the product fits, and much of it can be checked for free before that.

Every answer here restates the documents that ship in the kit, which are authoritative. All questions.

Buy a licence30-day trial or annual licence. Key and kit by email on payment.