FAQ · Buying and running a licence

What happens when my licence expires?

Anything already running keeps running. Expiry never stops a live process, including a Reamer Server instance that is trading. What it stops is starting a new process, so after expiry a restart will fail until you renew. Nothing renews or charges automatically; renewing is a new purchase.

Anything already running keeps running. Expiry never stops a live process, including a Reamer Server instance that is trading. What it stops is starting a new process, so after expiry a restart will fail until you renew. Nothing renews or charges automatically; renewing is a new purchase.

When the term ends

The term is 30 days or one year from the key's first activation, not from the date you bought it. Moving the seat to another machine does not restart it. reamer-license status shows how many days are left.

The end date is part of the signed licence and is checked on your machine, so it is enforced without a network connection. Changing the system clock or editing the activation file does not extend it.

What happens at expiry

  • Running processes carry on. A backtest finishes, and a Reamer Server instance keeps trading until it exits on its own.
  • New starts are refused. A new backtest, a restarted server or a reboot needs a current licence, and there is no grace period.
  • Your files are untouched. Results, configuration and code on your machine stay as they are.

The warning

Reamer Server raises a license.expiring warning once at each of 30, 14, 7 and 1 days before the end date, which you can change. After expiry it raises a license.expired error every hour. That error means the process is still trading but will not come back if it stops. The Reamer Server monitoring guide suggests paging on it and pausing restarts and redeploys until the seat is renewed.

Renewing

  • Nothing renews automatically. Nothing is charged at the end of a term.
  • Renewal is a new purchase, at the pricing page, by card or by invoice.
  • Buy it before the term ends so a restart never finds the licence expired. The new key's term starts when you first activate it, so buying early does not cost you days.
  • A renewal ships the latest release.

To switch a machine to the new key, deactivate the old key first, then activate the new one:

  1. reamer-license deactivate, adding --product research or --product server if the machine holds both
  2. reamer-license activate with the new key

The new key's term starts the moment you activate it, so switching early overlaps the two terms; make the switch close to the end date. A process that is already running is not stopped by the switch. A running Reamer Server may raise one license.expired error in the seconds between the two commands; that is expected, and it stops once the new key is active.

See What counts as a seat? and How much do Reamer Research and Reamer Server cost?

Next questions

Can I get a refund?No. All sales are final, including the 30-day trial. Once a licence key has been issued against a completed payment, it is not refunded, and there is no partial refund or cancellation partway through a term. The paid trial is where you decide whether the product fits, and much of it can be checked for free before that.What support is included?Email support from the person who builds the product, included with every active licence and not sold separately. Hours are 09:00 to 18:00 India time on weekdays, and requests are triaged into three severity tiers with best-effort acknowledgment targets of one, two and five business days. There is no 24/7 desk, no phone line and no contractual SLA unless a signed order form commits one.What exactly do I receive after buying?An email with your licence key and a link to download the kit. The kit is the product itself, compiled libraries and command-line tools with the full documentation and reference code, and it holds no key. You activate the key once per machine with the reamer-license tool, and the term starts then. Nothing is shipped physically and nothing is hosted for you.What counts as a seat? Can I move it to another machine?A seat is one product on one machine at a time, with unlimited runs and processes on that machine. To move it, deactivate on the old machine and activate on the new one. If the old machine is lost, support releases the seat by hand. A Reamer Research seat is also personal to one named person.How much do Reamer Research and Reamer Server cost?Reamer Research is USD 1,800 per seat per year, and Reamer Server is USD 7,200 per seat per year. Each is paid once for the year and nothing renews automatically. A 30-day trial costs USD 225 for Reamer Research and USD 900 for Reamer Server. A seat is one product on one machine.

Every answer here restates the documents that ship in the kit, which are authoritative. All questions.

Buy a licence30-day trial or annual licence. Key and kit by email on payment.